Privacy Policy

1. Introduction

Innovera Limited ("Innovera", "we", "us", or "our") is a technology and engineering company registered in Jamaica, headquartered at 17 Balmoral Avenue, Kingston 10, Jamaica. We respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2017 of Jamaica (the "JDPA"), and any other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit goinnovera.com (the "Site") or submit an enquiry through our contact forms.

2. Data Controller

For the purposes of the JDPA, Innovera Limited is the data controller responsible for your personal data. If you have questions about how we handle your personal information, you may contact us at:

• Email: info@goinnovera.com
• Phone: +1 (876) 618-9501
• Address: 17 Balmoral Avenue, Kingston 10, Kingston, Jamaica

3. Personal Data We Collect

We collect the following categories of personal data when you submit an enquiry through our contact forms:

• Identification data: First name, last name
• Contact data: Email address, phone number, company name
• Enquiry data: Project description, project location, preferred contact method, the nature of your enquiry
• Attribution data: UTM parameters, landing page URL, referring URL — collected automatically when you arrive at our site from a marketing campaign
• Technical data: IP address, browser type, device type — collected automatically from your browser

We do not collect sensitive personal data (such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data) through this website.

4. Purposes of Processing

We process your personal data for the following purposes:

• Responding to enquiries: To respond to your consultation request, assessment, or site visit enquiry
• Business development: To follow up with you about the services you expressed interest in
• Service delivery: To deliver the services you have engaged us to provide
• Marketing attribution: To understand which marketing channels are effective so we can improve our outreach
• Legal compliance: To meet our obligations under Jamaican law and maintain records as required

We process your personal data on the legal basis of your consent (submitted through the contact form) and our legitimate interests in responding to business enquiries and providing services.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Lead enquiries: Retained for up to 24 months from the date of submission, after which they are automatically purged from our active systems
• Active client records: Retained for the duration of the engagement and 7 years thereafter for accounting and legal compliance
• Marketing attribution data: Aggregated and anonymized within 90 days

You may request earlier deletion of your data at any time (see Section 8 below).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or disclosure. These measures include:

• Encryption of data in transit (HTTPS/TLS 1.2+) across all website communications
• Secure storage of lead submissions in encrypted databases with least-privilege access controls
• Regular security reviews and infrastructure hardening
• Access limited to authorized personnel who require the data to perform their duties
• Honeypot and bot-detection mechanisms on all contact forms
• No storage of payment card information — we do not process payments through this website

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following circumstances:

• Internal teams: With authorized Innovera personnel who need the information to respond to your enquiry
• Service providers: With trusted subprocessors who help us operate our website and CRM (e.g., cloud hosting, email delivery) — all bound by data protection agreements
• Legal requirements: When required by Jamaican law, court order, or government authority

Your personal data is stored and processed primarily within AWS infrastructure in the United States. By submitting your personal data through this website, you acknowledge that your data may be processed outside of Jamaica, in accordance with the JDPA’s provisions on cross-border data transfers.

8. Your Rights Under the JDPA

The Jamaica Data Protection Act, 2017 grants you the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete personal data
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances
• Right to data portability: You may request your personal data in a structured, machine-readable format
• Right to object: You may object to the processing of your personal data for direct marketing or other legitimate-interest-based processing
• Right to withdraw consent: You may withdraw your consent to processing at any time without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, contact us at info@goinnovera.com. We will respond to your request within 30 days, as required by the JDPA.

9. Cookies and Tracking Technologies

This website uses minimal cookies and tracking technologies:

• Essential cookies: Required for the website to function correctly (e.g., form submission tokens). These cannot be disabled.
• Analytics cookies: If enabled, we use privacy-respecting analytics to understand site usage. Analytics data is aggregated and anonymized.
• Marketing attribution: UTM parameters are captured from the URL when you arrive from a marketing campaign. These are stored with your enquiry and do not track you across other websites.

We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking. You can control cookies through your browser settings.

10. Children’s Privacy

This website is intended for business-to-business (B2B) and business-to-government (B2G) audiences. We do not knowingly collect personal data from children under 13. If you believe we have collected personal data from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Significant changes will be communicated through a notice on the website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@goinnovera.com
• Phone: +1 (876) 618-9501
• Address: 17 Balmoral Avenue, Kingston 10, Kingston, Jamaica